U77 Terms & Conditions – What you need to know before using the platform

1 Introduction & Applicability

These Terms & Conditions ("Terms") apply to the use of the u77 platform and all its services. u77 is an internationally licensed online gaming platform. Using u77's website, mobile app, or any other channel means you have read and fully agreed to these Terms.

U77 reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. It's a good habit to review this page before each login.

2 Account Registration

To open an account with u77, the following conditions must be met:

• You must be at least 18 years old, and online gaming must be legally permitted in your country of residence.
• All information provided at registration — name, date of birth, phone number, and address — must be accurate and up to date.
• Only one account is allowed per person, household, or residence. Opening multiple accounts from the same IP address or device is prohibited.
• Members are solely responsible for keeping their account password and login credentials completely confidential.
• Sharing or transferring your account to another person is strictly prohibited.

Account Deactivation

Any member may close their account at any time by contacting the support team. All pending withdrawals will be processed before the account is closed.

3 Age Verification (KYC)

U77 follows the Know Your Customer (KYC) process. Identity verification is mandatory after registration and before your first major withdrawal.

Required Documents

• Mandatory A copy of your National ID (NID) or passport.
• Mandatory Selfie or webcam photo (with document).
• If needed A utility bill or bank statement for address verification.

4 Deposits & Withdrawals

Deposit Policy

• Minimum deposit: BDT 200
• Maximum deposit: Unlimited (subject to account verification).
• Deposits via bKash, Nagad, and Rocket are typically processed within 1–3 minutes.
• No processing fee on deposits.
• Funds deposited must come from the member's own account only.

Withdrawal Policy

• Minimum withdrawal: BDT 500
• Maximum daily withdrawal: BDT 500,000 (unlimited for VIP members).
• Withdrawal processing time: standard members 30 minutes–24 hours; VIP members instant.
• KYC must be completed before your first withdrawal.
• Withdrawals can only be made using the same method used for the deposit.

5 Bonuses & Promotions

All bonus offers on u77 are subject to specific terms and conditions. Accepting a bonus constitutes agreement to the relevant terms.

General Bonus Terms

• Each bonus carries its own wagering requirement (typically 10x–30x).
• Bonus validity is typically 7–30 days and may vary by offer.
• Not all games are eligible for bonus wagering — the full list is available on the Promotions page.
• Multiple bonuses generally cannot be used simultaneously.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

Free Spins Terms

• Free spin winnings are credited to your bonus balance, not your cash balance.
• Free spins can only be used on designated games.
• Free spins are generally valid for 7 days.

6 Gaming Policy

All games on u77 use internationally certified RNG (Random Number Generator) technology. Game outcomes are entirely random and cannot be controlled by anyone.

Gaming Rules

• If a technical error affects a game's outcome, that round will be considered void.
• If your internet connection is lost, bets will be settled automatically in accordance with the game rules.
• In Live Casino games, the dealer's decision is final unless a clear technical error is proven.
• Bets placed in Sports Betting before odds change remain valid.

7 Prohibited Activities

The following activities are strictly prohibited on u77:

• Prohibited Opening or managing multiple accounts.
• Prohibited Coordinated betting or "Bonus Abuse" to exploit the bonus system.
• Prohibited Money laundering or use of funds from illegal sources.
• Prohibited Attempting to hack the platform's software or using bots.
• Prohibited Harassing, threatening, or deceiving other members.
• Prohibited Using a false identity or operating an account in someone else's name.
• Prohibited Intentionally exploiting arbitrage betting or loopholes in the platform.

8 Data Protection & Privacy

U77 treats the protection of members' personal data as its highest priority. Our full data protection policy Privacy Policy Available on the page.

• All personal data is protected with 256-bit SSL encryption.
• U77 never sells your personal information to third parties.
• Information is not disclosed except where legally required.
• You may request deletion of your data at any time.

9 Responsible Gaming

U77 believes gaming should be entertainment, not an addiction. That's why we actively promote responsible gaming.

Controls in Your Hands

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Automatically stop betting once you reach a set loss limit.
• Session Time Limit: Set a limit on how long you play in one session.
• Self-Exclusion: Temporarily (7 days–6 months) or permanently close your account.
• Reality Check: Receive regular reminders to take breaks while playing.

For more details Responsible Play View page.

10 Dispute Resolution

U77 is committed to resolving all disputes fairly and promptly.

How to File a Complaint

1. First, submit your complaint via u77 live chat or email.
2. Our support team will respond within 48 hours.
3. If unresolved, the matter can be escalated to senior management.
4. If the issue remains unresolved, you have the right to file a complaint with the licensing authority.

U77 reviews all legitimate complaints with complete impartiality. Player interests are always our top priority.

11 Limitation of Liability

U77 is not liable for losses caused by technical faults on the platform, third-party service provider errors, or mistakes made by the user.

• U77 is not responsible for any game interruption caused by internet outages or device failures.
• U77 is not responsible for delays caused by payment provider server outages.
• U77's liability is limited in cases of stolen or forgotten login credentials.

12 Changes to Terms & Conditions

U77 reserves the right to modify, update, or revoke these Terms & Conditions at any time. Members will be notified of significant changes in advance via email or platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated Terms & Conditions. u77 reserves the right to suspend accounts for non-compliance.